Just closed on my 21st short sale of the year. This was a Royal Oak townhome that we sold for 40% of what my client owed. My client had been out of work for 9 months and could not find any new employment. She was burning through her savings and was scared. The borrower could not get a loan modification because she had no income and soon she was going to have to walk from her home. This was not in her nature for she was a spiritual person who does not like to walk away from her problems. Her mother found me though reading my blog on short sales. I must admit, when I first spoke to her, I was not going to take the listing. The condo was going to be very hard to sell since the units were unwarrantable. This means that the buyer would have to pay cash. This would lower the sale price to below $40,000.00 and since she had two loans, I knew that this would be a tough short sale. But, she seemed so nice, I could not say no. Well we closed and below is a letter she wrote for me.
The moral is that the best way to keep a client is to make them a happy client.
Mike Sher
Dear Mike,
I just want to thank you again for all the hard work you did in short-selling my condo in Royal Oak. In these times that are extremely difficult financially for so many people, you are making a true difference in so many people's lives. You helped to save me from having to go into foreclosure. You were confident and encouraging the entire time, and I think it was your positive energy that helped us to hurdle all the obstacles in the path. Thank you also for always keeping me up to date the entire time with e-mails and records of how you were creatively advertising my condo., scheduling all the showings, all the phone calls to the bank, and finally all the phone calls with the buyers. You made the whole process smooth sailing.
You have an amazing gift, and your integrity in your business dealings shines through. Now, I feel hope to go on with my life and make a fresh start. I'll be sure to refer you to anyone I come across who needs similar help.
Take care and Happy New Year!
Sincerely,
T. K.
Mike, I like the title of your post. I believe friends will like you "inspite of" and your clients like you "because of" what you do.
Steve
Thanks Steve.